Duke and Co Pet Supplies is the trading brand of D & C Pet Supplies Limited, registered in England and Wales.
Duke & Co Pet Supplies is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.
How we use the information you supply to us
We use the information we receive from you to provide goods and/or services that you request, to communicate with you and to personalise the information we send to you. We do NOT sell, rent or pass on your personal information to any third parties for marketing purposes.
We store the information you provide to us when using our website together with information which we may collect from your browsing. Our web server (as with most web servers) logs each page that is downloaded from the website.
We ask for your home and/or mobile telephone number, and an email address to enable us to contact you in relation to an enquiry you have made or to contact you if there is a query with your order. If you provide us with credit card, debit card or PayPal details we do not keep these details once the order is completed. Please read the similar policies on the Worldpay and PayPal websites for details on their handling of your data.
We will only use your data to notify you by post and/or email about new or existing products, services and special offers if you have signed up to receive this by ticking the appropriate communication preferences box within your order details, or if you have requested to receive a copy of our current printed catalogue.
If you do not want us to send you these, at any point, you may simply unsubscribe.
When you receive marketing information from us you can decline to receive further marketing information from us. If you wish to stop receiving information from us please write to the Data Protection Officer at Duke & Co Pet Supplies, Bizspace, Lomeshaye Business Village, Turner Road, Nelson BB9 7DR. Or email us at email@example.com. If you have more than one email address please detail your requirements for each address you have supplied to us. Alternatively, if you wish to unsubscribe from email contact, there is an unsubscribe link included at the bottom of every marketing email sent.
How we protect customer information
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.
If we provide information to a third party (such as a courier company or manufacturer supplying your order directly) they will maintain the security and confidentiality of the information and restrict access to those of its own key employees; use the data for the stated purpose only and prevent it being used for any other purpose by any other party.
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
A customer may provide his or her spouse or partner's consent over the telephone or through the website provided he/she confirms that he/she has permission to do so.
Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (and possibly when you browse). These help us to track traffic flow and to use the data to continue to update our website.
Cookies set by this website (first-party cookies) are used primarily to store items in your basket. Third-party cookies are used to provide us with an analytics service.
You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Simply refer to your browser's help details for further information on how to reset or delete your cookies.
We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
Subject access requestsYou have a statutory right of access to accessible personal and/or sensitive personal data that we may hold about you. In order to access this data your request must be sent in writing to the Data Protection Officer, Duke & Co Pet Supplies, Bizspace, Lomeshaye Business Village, Turner Road, Nelson BB9 7DR. Please note that we will not administer subject access requests by a third party unless accompanied by written authority of the individual who is the subject of the request.